Provision of an out of hours repair call handling service

Concepts

• call centre
• hours repair call handling service
• swansea
• emergency repairs
• volume of calls
• customer services
• hours
• housing services
• emergency situations
• telephone answering

Location

The contract is to cover the Groups stock in Wales

Description

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

Renewal Options

Option to extend for up to a period of two x one year periods or part thereof (1+1)

Award Criteria

CPV Codes

• 79512000 - Call centre
• 79342300 - Customer services
• 79510000 - Telephone-answering services
• 70333000 - Housing services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Performance considerations apply.
• Award on basis of price.

Other Information

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=107898 (WA Ref:107898) The buyer considers that this contract is suitable for consortia.