UK – Telephone Answering Contracts

Found 83 notices in past year.

March 2025

Crown Commercial Service

Outsourced Services
tender
£5B

Jigsaw Homes Group

JHG - Out of Hours Call Handling
update

Halton Borough Council

Domiciliary Care Service
award: 12 suppliers
£49M

February 2025

Herefordshire Council

Emergency Out of Hours Telephone Answering Service - Herefordshire Council
tender
£94K

Jigsaw Homes Group

JHG - Out of Hours Call Handling
tender
£50K
JHG - Out of Hours Call Handling
tender
£50K

MOD

24HR Telephone Helpline
award: Combat Stress
£435K

Coal Authority

24/7 Hazard Line & Emergency Call Out
pin

Rotherham Metropolitan Borough Council

Closed Landfill Maintenance
tender
£260K
Closed Landfill Maintenance
tender
£260K

January 2025

East Midlands Housing Group

Call Handling Services (Out of Hours)
tender
£630K

Weston Super Mare Town Council

Management of the Blakehay Theatre
tender
£150K

Yorkshire Purchasing Organisation

Health & Social Care Equipment & Associated Services
pin
£150M

Glasgow University

Agreement for English-to-English Transcription for Research
tender

December 2024

Open University

Out of Hours Support for the Computing and Distribution Helpdesk
award: Norman Managed Services
£550K

Orbit Group

Out of Hours Call Handling Service
award: Fortem Solutions
£300K
Out of Hours Call Handling Service
award: Fortem Solutions
£113K

Sussex University

CAWI/CATI Survey - EMPOCI Team - Sussex
tender
£85K

NHS Cheshire & Merseyside Integrated Care Board

Cheshire East and Vale Royal GP Special Allocation Scheme (SAS) Service
pin
£59.5K

South Lanarkshire Council

Physiotherapy Services for Employees
pin

Scottish Government

Telephony and Communication Services Dynamic Purchasing System
tender
£30M

Efficiency East Midlands

Vacant Property Management Framework
award: 10 suppliers
£200M

City of Bradford Metropolitan District Council

Security Services Market Engagement Event & Prior Information Notice (PIN)
pin

Efficiency East Midlands

Vacant Property Services Framework
award: 10 suppliers
£200M

November 2024

Gentoo Group

Decoration and General Maintenance Work- The Esplanade
tender
£400K

October 2024

Wales & West Housing Association

Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring
tender

Farnham Town Council

Creation of New Website
tender
£20K

Wealden District Council

ESPH AB WDC Emergency Lifeline (ESPH655 JB)
tender
£300K
ESPH AB WDC Emergency Lifeline (ESPH655 JB)
tender
£300K

September 2024

Rooftop Housing Group

Out of Hours Call Handling Service
award: SPS Doorguard
£72K

Llywodraeth Cymru Welsh Government

Wales Gypsy Roma and Traveller Advice and Advocacy Services
award: Tros Gynnal Plant
£930K

NHS Devon Integrated Care Board

NHS Devon - Care Co-Ordination Hub for Devon
pin

East Anglia University

Openscape Telephony Platform and Associated Applications
award: Maintel Europe

Rochdale Boroughwide Housing

Mobiles & Tablets
award: Kingsfield Computer Products
£60K

Efficiency East Midlands

Vacant Property Services Framework
tender
£200M

Islington

Special Educational Needs and / or Disabilities, Information, Advice & Support Service (SENDIASS)
tender
£870K

Islington Council

Special Educational Needs and / or Disabilities, Information, Advice & Support Service (SENDIASS)
tender
£870K

Efficiency East Midlands

Vacant Property Services Framework
tender
£200M

August 2024

Crown Commercial Service

Language Services
tender
£250M

Hampshire County Council

Recycling Centre Booking - Telephony Service
award: Angel Call Handling
£80K

London Borough of Waltham Forest

Out of Hours Future Operating Model
award: Capita Business Services
£176K

Minister for the Cabinet Office Acting Through Crown Commercial Service

Language Services
tender
£250M

Transport for London

TfL_scp_002495 Bus Innovation
pin

July 2024

Crown Commercial Service

Language Services
pin
£250M

Herefordshire Council

Out of Hours Telephone Answering Service
pin
£96K

London Borough of Waltham Forest

Contact Centre Omnichannel Solution
award: 8X8
£600K

Minister for the Cabinet Office Acting Through Crown Commercial Service

Language Services
pin
£250M

Rochdale Boroughwide Housing

Mobiles & Tablets
tender
£60K

Efficiency East Midlands

Vacant Property Services Framework
pin
£105M
Vacant Property Services Framework
pin

Gentoo Group

HVAC Maintenance and Repair
tender
£141K
HVAC Maintenance and Repair
award: DFP Services
£260K
HVAC Maintenance and Repair
award: DFP Services
£141K

June 2024

Sussex University

Staff Surveys
award: People Insight
£240K

Scottish Enterprise

Scottish Enterprise: Facilities Management - Office Services
award: Vigilant Protect
£1.8M

May 2024

Aster Group

Aster Group: Out of Hours Telephone Line Managed Service
pin
£900K

NS&I

Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
award: Sopra Steria
£276M

Stroud Town Council

Combined Insurance Policy Excluding Motor
award: Zurich Municipal
£25K

Leicestershire Partnership NHS Trust

Mental Health Central Access Point (MHCAP) 24/7 Urgent Mental Health Helpline
tender
£2.7M

Llywodraeth Cymru Welsh Government

Wales Gypsy Roma and Traveller Advice and Advocacy Services
tender
£930K

Corporate Officer of the House of Commons & the Corporate Officer of the House of Lords

Managed Contact Centre for Call Management
pin

Corporate Officers of the House of Lords & House of Commons

Managed Contact Centre for Call Management ( Early Market Engagement)
pin

Northern Gas Networks

Safe and Warm: Providing a Critical Lifeline to Dialysis Patients Across the UK
award: Kidney Care
£2.6M

Metropolitan Thames Valley Housing

Property Services Consultancy Project - Stock Conditioning
award

April 2024

CHP

Out of Hours Call Handling Service
award: Orbis Protect
£132K

Companies House

Contact Centre Services
award: Serco
£9.5M

Epping Forest District Council

Alarm Response Call-Monitoring Services to Council Owned Properties
award: Appello Smart Living Solutions
£114K

London Borough of Ealing

Out of Hours Call Centre Service
tender
£7M
Out of Hours Call Centre Service
tender
£7M

NHS Arden & Greater East Midlands CSU

Consultancy Training and Cost Benchmarking Service for NHS AGEM CSU
tender

Orbit Group

Out of Hours Call Handling Service
tender
£300K
Out of Hours Call Handling Service
tender
£300K
Out of Hours Call Handling Service
update

Perceval House

Out of Hours Call Centre Service
tender
£7M

Stroud Town Council

Combined Insurance Policy Excluding Motor
tender
£25K

in Tend E Tendering

Provision Out of Hours Emergency Telephone Monitoring Service
award: Orca Business Support

Together Housing Association

Provision Out of Hours Emergency Telephone Monitoring Service
award: Orca Business Support
£500K

Halton Borough Council

Domiciliary Care Service
tender
£49M
Domiciliary Care Service
tender
£49M

Care Quality Commisison

Accessible Communications
award: Da Languages
£370K

March 2024

Halton Borough Council

Halton Floating Support Service
award: Plus Dane Housing
£1.9M

NHS Devon Integrated Care Board

Care Coordination Hub for Devon
award: Medvivo Group
£252K

Scottish Enterprise

Scottish Enterprise: Facilities Management - Office Services
tender
£2.1M

(No more available)