Additional Call Centre Capacity

A Contract Award Notice
by THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

Source
Find a Tender
Type
Framework (Services)
Duration
2 year (est.)
Value
£60M
Sector
BUSINESS
Published
15 Feb 2021
Delivery
To 19 Feb 2023 (est.)
Deadline
n/a

Concepts

Location

Scotland:

Geochart for 1 buyers and 9 suppliers

1 buyer

9 suppliers

Description

The Common Services Agency (more commonly known as National Services Scotland) (‘the Authority’), is undertaking this procurement of Additional Call Centre Capacity (‘Service’) on behalf of all entities constituted pursuant to the National Health Service (Scotland) Act 1978, (i.e. all NHS Scotland Health Boards, Special Health Boards and the Authority or other NHS Organisation established pursuant to the NHS (Scotland) Act 1978), any integrated Join Boards established pursuant to the new Public Bodies (Joint Working) Scotland Act 2014 (collectively hereafter referred to as ‘Participating Authorities’), where applicable.

Total Quantity or Scope

NSS are seeking to put in place a multiple supplier Framework Agreement for the provision of Additional Call Centre Services as and when required to provide additional capacity and resilience to supplement any internal service.

Award Detail

1 Advice Direct Scotland (Glasgow)
  • Reference: nss202125
  • Value: £60,000,000 [share]
  • Awarded to group of suppliers.
2 Ascensos (Motherwell)
  • Reference: nss202125
  • Value: £60,000,000 [share]
  • Awarded to group of suppliers.
3 Go Centric (Glasgow)
  • Reference: nss202125
  • Value: £60,000,000 [share]
  • Awarded to group of suppliers.
4 Customer Experience People (Glasgow)
  • Reference: nss202125
  • Value: £60,000,000 [share]
  • Awarded to group of suppliers.
5 HGS (Selkirk)
  • Reference: nss202125
  • Value: £60,000,000 [share]
  • Awarded to group of suppliers.
6 Journeycall (Arbroath)
  • Reference: nss202125
  • Value: £60,000,000 [share]
  • Awarded to group of suppliers.
7 Pursuit Digital (Glasgow)
  • Reference: nss202125
  • Value: £60,000,000 [share]
  • Awarded to group of suppliers.
8 Serco (Hook)
  • Reference: nss202125
  • Value: £60,000,000 [share]
  • Awarded to group of suppliers.
9 Sitel (Coventry)
  • Reference: nss202125
  • Value: £60,000,000 [share]
  • Awarded to group of suppliers.

Award Criteria

Quality 60
price 40

CPV Codes

  • 79512000 - Call centre

Indicators

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (SC Ref:643376)

Reference

Domains