COVID-19 Vaccination Helpline - Call Handling

A Contract Award Notice
by NHS ENGLAND

Source
Contracts Finder
Type
Contract (Services)
Duration
0.5 year
Value
£54M
Sector
BUSINESS
Published
26 Feb 2021
Delivery
06 Jan 2021 to 07 Jul 2021
Deadline
14 Dec 2020 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of: · call centre agents; · contact centre software licences; · CRM software licences; · IT support; and · related management services to manage and report on the provision of services.

Award Detail

1 Teleperformance (Bristol)
  • Value: £53,867,602

CPV Codes

  • 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Reference

Domains