(P- 1577) Information Services - Hardware Maintenance and Support Services

Concepts

• information technology
• information services department
• information services
• belfast
• translink
• support services
• delivery of the following service areas
• hardware selection consultancy
• single service provider
• transformation services

Location

Belfast

Description

The following is provided in good faith and is intended only as a preliminary background explanation to Translink’s requirement, it does not purport to be all inclusive. Translink is seeking to appoint a single service provider to support their Information Services Department with delivery of the following service areas: 1) Hardware maintenance (servers, SAN, client devices eg laptops, desktops, and printers) 2) Out of hours support (e.g monitoring an internal data centre) 3) Business continuity services and testing 4) Application support services (e.g. Database administrator services for key SQL and Oracle databases) 5) Transition and transformation services (e.g. transition from one operational site(s) to an alternative/implementing new services e.g. print management. The anticipated start date is June 2021 however dates may be subject to change. Translink reserves the right to accept part of any Tender from one or any number of Tenderers and may change the contracting strategy at any time.

Renewal Options

Two additional options to extend the contract. Each option for a period of 1 year.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72110000 - Hardware selection consultancy services
• 72120000 - Hardware disaster-recovery consultancy services
• 72130000 - Computer-site planning consultancy services
• 72140000 - Computer hardware acceptance testing consultancy services
• 72150000 - Computer audit consultancy and hardware consultancy services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Options are available.
• Renewals are not available.
• Performance considerations apply.
• Award on basis of price and quality.

Other Information

Let’s work together:. — follow us on Twitter at www.twitter.com/TranslinkB2B for opportunities worth 50 000 GBP or more,. — check out our. website at www.translink.co.uk/Corporate/Procurement/. — participate in tenders at https://etendersni.gov.uk/epps. For assistance using eTendersNI and registering your Organisation please contact the helpdesk whose number is located on the eTendersNI contact us page.. Note: Do not leave completing your PQQ/ITT response until the last minute, late responses shall be rejected. The Contracting Authority reserves the right not to award any contract as a result of this competition.. About the Translink Group: throughout the documentation, both ‘Translink’ and ‘Group’ refer to the same corporate entities. Both shall be taken to comprise the Northern Ireland Transport Holding Company (NITHC) in addition to its main operating subsidiaries Citybus Ltd, Northern Ireland Railways Company Ltd and UlsterbusLtd.. .