Provision of an independent Freedom to Speak Up Guardian Service

Concepts

• staff development
• inverness
• nhs highland
• guardian service
• only established provider of this service
• provision of an independent freedom
• trust of the service
• guardian
• independent channel
• sturrock review

Location

Highlands and Islands: Across the NHS Highland area

Description

Guardian service for NHS Highland staff

Total Quantity or Scope

NHS Highland have a critical and urgent need to establish a Guardian / Speak up service by July 2020, as recommended in the Sturrock review, to provide an independent channel for colleague concerns to be raised where other channels have not worked or cannot be used. This is also aligned to how we wil implement the revised National Whistleblowing standards in Highland in July 2020. NHS Highland do not have the capacity, time or skills to set up an internal speak up service, and the culture issues experienced mean that an externally hosted service is critical at this time to built trust of the service. We have reviewed the market and the only established provider of this service that we have identified with appropriate and relevant NHS specific experience is The Guardian Service. The Guardian Service have extensive experience in setting up and running this service across many years and we have testimony from other NHS trusts in England and Wales who already work with them. Their approach of working in partnership with the organisation and key stakeholders is essential to the service working effectively and learning from the issues which are raised.

Award Detail

Renewal Options

NHS Highland might increase the number of Guardians provided to staff as part of this service dependent on the uptake of the service by staff, something which is currently unknown.

Award Criteria

CPV Codes

• 79633000 - Staff development services

Indicators

• Options are available.

Legal Justification

This procurement is unique in that the provider is offering a technical solution, based on it's specific positioning and experience, the likes of which is not available elsewhere in exactly the form that we desire to employ.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (SC Ref:651286)