Provision of an Independent Freedom to Speak Up Guardian Service

A Contract Award Notice
by NHS HIGHLAND

Source: OJEU
Type: Contract (Services)
Duration: not specified
Value: £351K

Sector: BUSINESS
Published: 14 May 2021
Delivery: not specified
Deadline: n/a

Concepts

Location

Across the NHS Highland area

Geochart for 2 buyers and 1 suppliers

2 buyers

NHS Highland Inverness

1 supplier

Guardian Service London

Description

Guardian Service for NHS Highland staff

Total Quantity or Scope

NHS Highland have a critical and urgent need to establish a Guardian / Speak up Service by July 2020, as recommended in the Sturrock review, to provide an independent channel for colleague concerns to be raised where other channels have not worked or cannot be used. This is also aligned to how we will implement the revised National Whistleblowing standards in Highland in July 2020. NHS Highland do not have the capacity, time or skills to set up an internal speak up service, and the culture issues experienced mean that an externally hosted service is critical at this time to built trust of the service. We have reviewed the market and the only established provider of this service that we have identified with appropriate and relevant NHS specific experience is The Guardian Service. The Guardian Service have extensive experience in setting up and running this service across many years and we have testimony from other NHS trusts in England and Wales who already work with them. Their approach of working in partnership with the organisation and key stakeholders is essential to the service working effectively and learning from the issues which are raised.

Award Detail

1	Guardian Service (London) Reference: hh083-20 Num offers: 1 Value: £351,400 Contractor is an SME.

Renewal Options

NHS Highland might increase the number of guardians provided to staff as part of this service dependent on the uptake of the service by staff, something which is currently unknown.

Award Criteria

PRICE

CPV Codes

79633000 - Staff development services

Indicators

Options are available.
Award on basis of price.

Legal Justification

This procurement is unique in that the provider is offering a technical solution, based on it's specific positioning and experience, the likes of which is not available elsewhere in exactly the form that we desire to employ.