PAN2300 - Emergency Repairs Call Handling Service

A Contract Award Notice
by LEICESTER CITY COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
3 year (est.)
Value
£187K
Sector
BUSINESS
Published
04 Jun 2021
Delivery
To 08 Jun 2024 (est.)
Deadline
n/a

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

Award Detail

1 Pinnacle Connect (London)
  • Reference: 012569-2021-1
  • Value: £187,000

Award Criteria

Quality 60
price 40

CPV Codes

  • 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
  • 32500000 - Telecommunications equipment and supplies
  • 79510000 - Telephone-answering services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains