PAN2300 — Emergency Repairs Call Handling Service

Concepts

• business services
• emergency repairs call handling service
• leicester
• housing division within leicester city council
• responsive repairs
• emergency repairs
• published emergency repairs telephone line
• repairs
• emergency
• specialist repairs

Location

Leicester

Description

The Housing Division within Leicester City Council manages just over 21 000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Each year, we complete approximately 130 000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

Award Detail

Award Criteria

CPV Codes

• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
• 32500000 - Telecommunications equipment and supplies
• 79510000 - Telephone-answering services

Indicators

• Award on basis of price and quality.