Service Quality Auditing Regime

Concepts

• auditing services
• abellio east anglia limited
• service quality
• overall auditing service
• ongoing inspection regime
• ongoing audits
• service quality regime
• part of the service quality regime
• part of the overall service
• abellio east anglia limited t

Location

East Anglia: The service would be performed across the Greater Anglia network, which currently consists of 134 stations

Description

Abellio East Anglia Limited t/a Greater Anglia require the development and implementation of a 'Service Quality Regime' (SQR). The objective of the SQR is to identify an independent auditor who has the ability to conduct periodic assessments to audit our stations, people and fleet assets, and to ensure a continued level of high performance via ongoing audits and monitoring. Previously there has not been a requirement of this type in place on GA. As such we require an initial start-up and ongoing inspection regime to be introduced across all stations and trains that we operate, including of our colleagues and online presence. As a major hub for our services, there is also a requirement for biannual inspections to be completed at Liverpool Street station despite it being operated by Network Rail.

Total Quantity or Scope

Greater Anglia are requesting proposals for the overall auditing service that is to be conducted as part of the Service Quality Regime (SQR). It is envisaged that the procurement and subsequent contract will require an initial asset tagging exercise that will need to be conducted as part of the overall service.

Renewal Options

The current requirements will be reviewed on a periodic basis.

CPV Codes

• 79212000 - Auditing services

Indicators

• This is a recurring contract.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The Utilities Contracts Regulations 2016 ("Regulations") do not apply to Abellio East Anglia Limited (AEA), between AEA or to this project. Neither the issue of an Invitation to Tender ("ITT") nor the selection of any bidder, nor any other document, contact or conduct in connection with this ITT constitutes any acceptance by us that the Regulations apply to the project covered by this ITT, create any liability, assumption of liability or legal relationship under the Regulations, or an agreement by us to abide by those Regulations. The ITT procurement process and any subsequent contract awarded will be subject to English law and the exclusive jurisdiction of the English courts. By participating in the any ITT process a Bidder agrees to be bound by the above conditions and limitations. This notice must be read in conjunction with the all instructions to Bidders contained within this document.