Service Quality Auditing Regime (SQR)

Concepts

• auditing services
• sqr
• service quality
• overall auditing service
• ongoing audits
• ongoing inspection regime
• part of the service quality regime
• objective of the sqr
• part of the overall service
• service quality regime

Location

The service would be performed across the Greater Anglia network, which currently consists of 134 stations

Description

The objective of the SQR is to identify an independent auditor who has the ability to conduct periodic assessments to audit our stations, people and fleet assets, and to ensure a continued level of high performance via ongoing audits and monitoring. Previously there has not been a requirement of this type in place on GA. As such we require an initial start-up and ongoing inspection regime to be introduced across all stations and trains that we operate, including of our colleagues and online presence. As a major hub for our services, there is also a requirement for biannual inspections to be completed at Liverpool Street station despite it being operated by Network Rail.

Total Quantity or Scope

Greater Anglia are requesting proposals for the overall auditing service that is to be conducted as part of the Service Quality Regime (SQR). It is envisaged that the procurement and subsequent contract will require an initial asset tagging exercise that will need to be conducted as part of the overall service.

Award Detail

Renewal Options

In conjunction with the Department for Transport, there is an optional 2 year extension at 12 month increments following the initial term.

CPV Codes

• 79212000 - Auditing services

Indicators

• Options are available.