Staffed Pop-up Visitor Information Points for the BATP

Concepts

• tourist information
• batp
• birmingham
• visitor information points
• international visitors
• tourist information centres
• accurate information
• batp tourism team
• official visitor information
• pop

Location

As the crow flies from Baskerville House Birmingham B1 Post Code

Description

The Leisure Tourism programme aims to drive long-term economic benefits by boosting the West Midlands' and UK's global reputation as a world-class destination for national and international visitors. These economic benefits will be achieved by enhancing perceptions of the UK and West Midlands and strengthening the UK's relationship with other nations. To ensure that visitors experience the best possible welcome and assistance with wayfinding, booking tickets and enjoying their time in the region, we propose that Staffed Pop-up Visitor Information Points be established at key sites and gateway locations for the duration of the Commonwealth Games Cultural Programme, from March to September 2022, including the period of the Games in July and August 2022.National and international visitors expect official visitor information in-destination. Owing to significant cuts to local authority budgets, there are few permanent Tourist Information Centres (TICs) remaining in the region. As we welcome visitors to the region's destinations, it is critical that our towns and cities can promote their assets, welcome, provide recommendations, and make sales. This also supports destinations and their residents' sense of involvement with the Commonwealth Games. This work package complements our training of frontline staff but provides the official capacity to greet visitors where they need to find out information. In consultation with the host destination, we will schedule these pop-up and mobile information points at transport hubs, in empty shops on the high street, at live events, or in a civic space. The budget provides for up to 15 staff to work either with local authority service staff, BID ambassadors, or in pairs, offering a warm welcome, accurate information, wayfinding and travel signposting and recommendations to encourage visitors to stay longer and experience the richness of the region's offer.

Total Quantity or Scope

The BATP tourism team is structured to manage contracts for delivery and provide key stakeholder liaison therefore, following assessment of the needs of this work package, we confirm that contracting the staffing and the pop-up visitor information service offers the best value and guaranteed standards of service needed for a finite timescale across Cultural Programme and Games time, across a wide geography.

CPV Codes

• 63513000 - Tourist information services
• 75125000 - Administrative services related to tourism affairs

Indicators

• Bids should cover the whole contract.
• Renewals are not available.
• Financial restrictions apply.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

This is a fixed contract, however if a contract variation is required then this will be applied using variation clause and inline with Reg.72 modification of contracts during their term This procurement exercise is being conducted using In-Tend (e-tendering platform . All tenderers wishing to participate in this tender process are required to register on this link https://in-tendhost.co.uk/wmgrowth/aspx/Registration and use the Register / Sign In button which is located on the left hand side of the page and complete the registration forms. Following registration, an e-mail will be sent to you advising of your user ID along with a reminder of your e-mail address and password. Details of the project are located under the current tenders link which is also where you can express an interest and receive the documentation. Once you have done this you must log back into the website using the details provided following registration and locate the contract document under Tenders, My Tenders on the menu. The Tender should be received no later than Monday 16th August 2021. Please note there is no Exclusivity in awarding this contract. The Authority reserves to award this contract in any form or to withdraw the award of the whole contract during or after the tender process before entering into contract with any bidder. Bidders in tendering for this contract must be fully aware that no faulty break clauses will apply and acceptance of such will form one of the conditions of the contract. Furthermore, the Contracting Authority Terms will apply and will be binding on the contract by acceptance of the form of tender without qualifying any of the terms.