Fraud and Cyber Crime Reporting & Analysis Service Procurement
A Tender Notice
by THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 7 year
- Value
- £74M
- Sector
- TECHNOLOGY
- Published
- 01 Jul 2021
- Delivery
- To 24 Aug 2028 (est.)
- Deadline
- 25 Aug 2021 11:00
Concepts
Location
United Kingdom
2 buyers
Description
The Mayor and Commonalty and Citizens of the City of London (City of London Corporation) in its capacity as Police Authority for the City of London Police is looking to procure the next generation of services that together will support Action Fraud and the National Fraud Intelligence Bureau (NFIB) The City of London Corporation intends to award up to three (3) separate contracts. Each service is described in more detail within the Procurement Documentation The Services consist of a single national point of contact for members of the public and organisations that have been victims of fraud and cyber crime to report details of the incident through a contact centre and online channels (Lot 1) Review and analysis of crime reports is based on the intelligence collected and maintained as part of the NFIB national responsibilities and managed through demand and workflow management, underpinned by systems integration (Lot 2) Service integration and management to support delivery in a multi-supplier / multi-agency environment (Lot 3) Each contract will be awarded for a maximum duration of seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual services charges for each Lot are: Lot 1 - £6,700,000; Lot 2 - £3,000,000; Lot 3 - £1,000,000. It is anticipated that there will be additional charges for the design, build, testing and implementation of the solutions under each Lot
Lot Division
| 1 | Engagement Management: Contact Management and Victim Care
The provision of contact centre(s) and online channels as the main point of contact for victims of fraud and cyber crime, and other stakeholders The contract will be awarded for a maximum duration of up to seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual service charges are £6,700,000. It is anticipated that there will be additional charges for the design, build, test and implementation of the solutions |
| 2 | Crime, Intelligence and Common Services: Crime and Intelligence Management and associated services that underpin all Lots
Crime and intelligence management This Lot will provide services to support the crime and intelligence management capabilities and also the underlying data, information and knowledge management, demand & workflow management and systems integration for all Lots The contract will be awarded for a maximum duration of up to seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual service charges are £3,000,000. It is anticipated that there will be additional charges for the design, build, test and implementation of the solutions |
| 3 | Service Integration and Management
Service Integration and Management (SIAM) The provision of overarching service management and integration of services provided through Lots 1 and 2 and with external organisations and their suppliers where interoperability and information sharing is required The contract will be awarded for a maximum duration of up to seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual service charges are £1,000,000. It is anticipated that there will be additional charges for the design, build, test and implementation of the solutions |
CPV Codes
- 79342300 - Customer services
- 72000000 - IT services: consulting, software development, Internet and support
- 72212732 - Data security software development services
- 72260000 - Software-related services
- 72300000 - Data services
- 72500000 - Computer-related services
- 79420000 - Management-related services
- 85312400 - Welfare services not delivered through residential institutions
- 72212441 - Financial analysis software development services
- 72212461 - Analytical or scientific software development services
- 72313000 - Data capture services
- 72316000 - Data analysis services
- 72322000 - Data management services
- 72510000 - Computer-related management services
- 72590000 - Computer-related professional services
- 79131000 - Documentation services
- 79200000 - Accounting, auditing and fiscal services
- 79212400 - Fraud audit services
- 79220000 - Fiscal services
- 79700000 - Investigation and security services
- 72212730 - Security software development services
- 72212781 - System management software development services
- 72212782 - Storage management software development services
Indicators
- Restrictions apply to the lot award allocation.
- Bids should cover one or more lots.
- Bids should cover the whole contract.
- Renewals are available.
- Professional qualifications are sought.
- Staff qualifications are relevant.
- Award on basis of price and quality.
Other Information
For access to the Procurement Documentation, interested parties must first complete and submit to the Authority a signed non-disclosure agreement. To request a non-disclosure agreement for completion please contact anthony.vittadini@cityoflondon.gov.uk The Contracting Authority intends to hold a Market Engagement event currently scheduled to take place on 20 July 2021. For details of how to register for this event please contact anthony.vittadini@cityoflondon.gov.uk *Suppliers must be registered to the CapitalESourcing tendering portal as the Procurement Documentation will be made available through this tendering portal. Registration is free at https://www.capitalesourcing.com/web/login.shtml* **Please note that funding for the contracts described in Lots 1 - 3 will be made available on an annual basis**
Reference
- FTS 015145-2021