Driver Quality Monitoring

Concepts

• motor vehicles
• dqm
• driver quality monitoring
• covert assessment of bus drivers
• driver performance
• driver behaviour
• score drivers
• tfl funds driver quality monitoring
• quality assurance system
• miscellaneous transport equipment

Location

Description

TfL is currently looking for one Service Provider to supply Driver Quality Monitoring (DQM) Services across the London bus network. DQM is conducted through the covert assessment of bus drivers while in service. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. A report is produced for each assessment which consists of a score between 1 and 4 for each category and a small commentary. Assessments will be conducted using a web based or mobile application on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. TfL funds Driver Quality Monitoring (DQM) to ensure and promote safe bus driving through an independent, objective assessment of driving standards. The Crime and Disorder Act 2008 places a duty on all authorities to do all they reasonably can to prevent crime and disorder. The operation of DQM is believed to result in an increase in driving standards and driver behaviour therefore helping to satisfy TfL's duty under the Crime and Disorder Act. The initial Contract term will be three (3) years with an option, exercisable at TfL's sole discretion, to extend the duration of the Contract for a further period or periods up to a total of two (2) years.

CPV Codes

• 34100000 - Motor vehicles
• 34900000 - Miscellaneous transport equipment and spare parts
• 72224000 - Project management consultancy services
• 72225000 - System quality assurance assessment and review services
• 72226000 - System software acceptance testing consultancy services
• 80500000 - Training services
• 98100000 - Membership organisation services
• 98200000 - Equal opportunities consultancy services
• 98900000 - Services provided by extra-territorial organisations and bodies

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

If you have any questions please contact us via the ProContract portal. https://procontract.due-north.com/Procurer/Advert/View?advertId=14d93d82-a9ef-eb...