GWR Customer Experience Training (GEMS2)

A Tender Notice
by FIRST GREATER WESTERN LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
15 month
Value
£410K
Sector
PROFESSIONAL
Published
06 Aug 2021
Delivery
01 Jan 2022 to 31 Mar 2023
Deadline
05 Sep 2021 16:00

Concepts

Location

South West England:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The design, delivery and evaluation of a Customer Experience development programme.

Total Quantity or Scope

This Expression of Interest (EOI) is designed to identify any Suppliers that are interested in tendering for the provision of Provision of design, delivery and evaluation of Great Experience Makers 2 (GEMs 2) at Great Western Railway (GWR). GWR wish to source a single supplier to; The design, delivery and evaluation of a Customer Experience development programme, which will build on the success to date of Great Experience Makers and further enhance colleagues' capabilities relating to best practice customer experience from within and outside the travel industry. The programme will need to create excitement and engagement rather than a sense of "more of the same". In addition, a Train the Trainer development and quality assurance process is required.

CPV Codes

  • 80511000 - Staff training services
  • 80000000 - Education and training services

Indicators

  • This is a one-off contract (no recurrence)
  • Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains