CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

A Contract Award Notice
by DERBYSHIRE COUNTY COUNCIL

Source
Find a Tender
Type
Contract (Goods)
Duration
4 year (est.)
Value
£2M
Sector
TECHNOLOGY
Published
08 Sep 2021
Delivery
To 13 Sep 2025 (est.)
Deadline
n/a

Concepts

Location

Derbyshire and Nottinghamshire:

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.

Lot Division

1 Customer Relationship Management (CRM) system

Lot 1 - Customer Relationship Management (CRM) system
2 Complaints, Compliments and Comments system

Lot 2 - Complaints, Compliments and Comments system
3 Corporate Room and Events Booking system

Lot 3 - Corporate Room and Events Booking system
4 Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system

Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.

Award Detail

1 Granicus Firmstep (London)
  • Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system
  • Reference: 022332-2021-1-1
  • Value: £1,909,030

Award Criteria

Quality 60
Supplier Information Security 5
price 35

CPV Codes

  • 48000000 - Software package and information systems

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains