CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

Concepts

• matlock
• software package
• customer relationship management
• provision of corporate ict solutions
• corporate room
• digital transformation
• channel shift programme
• council-organised activities
• information systems
• single source of truth

Location

Matlock

Description

Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.

Lot Division

Award Detail

Award Criteria

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Award on basis of price and quality.