Pre-Market Engagement: Contact Centre and Telephony Solutions

A Prior Information Notice
by NOTTINGHAMSHIRE COUNTY COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
___
Sector
TECHNOLOGY
Published
08 Nov 2021
Delivery
not specified
Deadline
n/a

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions Nottinghamshire County Council (the Council) has various telephony contracts which are due to expire over the next 2 years including the following: • Contact Centre solution

Total Quantity or Scope

• Contact Centre solution - supplier Rostrvm • SIP Lines and Calls – supplier VirginMedia • BT lines and calls -Daisy • Mobile Voice and Data – supplier EE • Call logging/ management software – supplier various In addition to the above the Council is looking at the following • PCI compliant solution for taking payments over the phone • Moving to Microsoft Teams which is currently used for internal calls but Skype for business is used for external calls. • Moving smaller sites from individual telephony systems to the corporate solution

CPV Codes

  • 64200000 - Telecommunications services

Other Information

- supplier Rostrvm • SIP Lines and Calls – supplier VirginMedia • BT lines and calls -Daisy • Mobile Voice and Data – supplier EE • Call logging/ management software – supplier various In addition to the above the Council is looking at the following • PCI compliant solution for taking payments over the phone • Moving to Microsoft Teams which is currently used for internal calls but Skype for business is used for external calls. • Moving smaller sites from individual telephony systems to the corporate solution It is currently envisaged that the procurement will be done as a single Lot framework with a single supplier. Current revenue budget per annum for the above is approximately £1 million. This is provided for information only Suppliers are invited to express an interest in this opportunity and submit a short case study on where they have delivered similar solutions. The case study should include contact details for the Customer the contract was/ is with, contract dates, contract value and a description of what was delivered and how it matches our requirements. All expressions of interest must be submitted by 24th November at 17:00. ** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains