IT Service Support Management Tool (ITSSM)

A Tender Notice
by THE NATIONAL ARCHIVES

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
___
Sector
TECHNOLOGY
Published
10 Nov 2021
Delivery
06 Mar 2022 to 05 Mar 2025
Deadline
03 Dec 2021 17:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The requirement is for a SaaS-based IT Service Support Management solution servicing all corporate users, including configuration, migration and transition to a new solution.

CPV Codes

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Other Information

Invitation to Tender - ITT Service Support Management Tool ITSSM 2021.pdf Appendix A - MOSCOW Document.xlsx Appendix B - Cost Spreadsheet.xlsx Appendix C - Quality Response Spreadsheet.xlsx Appendix D - Ticket Data.xlsx

Reference

Domains