Customer Experience Programme

A Contract Award Notice
by NETWORK RAIL INFRASTRUCTURE LTD

Source
Find a Tender
Type
Framework (Services)
Duration
not specified
Value
£2M
Sector
BUSINESS
Published
25 Nov 2021
Delivery
not specified
Deadline
n/a

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following: - Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.

Total Quantity or Scope

- Expert strategic advice and input to support the programme to deliver and embed a service culture. - The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail. - The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.

Award Detail

1 Labinah Management Training (London)
  • Customer Experience Programme
  • Reference: 029397-2021-1
  • Value: £2,000,000

Award Criteria

Technical 60%
Commercial 40%
Not to Exceed Rate Card 100%

CPV Codes

  • 79400000 - Business and management consultancy and related services
  • 79413000 - Marketing management consultancy services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains