Provision of E-procurement System Service Desk Support

Concepts

• helpdesk and support
• dft
• system jaggaer
• new dft e
• ongoing support
• helpdesk type support
• dft's jaggaer e
• managing service delivery
• support service desk
• commercial relationship management

Location

United Kingdom:

Description

The Department of Transport (DfT) is seeking to procure for the provision of a focused team of advisors and helpdesk type support which demonstrates an understanding of the impact on staff of implementing the new DfT e-sourcing system Jaggaer and provide ongoing support for a time limited period whilst the in-house resource builds knowledge.

Total Quantity or Scope

The Department for Transport selected an Option to procure Jaggaer (a Bravo-Based Solution) as an interim provider of a Commercial Relationship Management (CRM) tool, in September 2019. The Jaggaer eProcurement tool is now live and phase 1 has been implemented after user acceptance testing. Phase 1 involved all sourcing activities. Users have been supported in the adoption. Phase 2 is in process to incorporate the following: Contract Management, Supplier Relationship and Savings modules configured to the DfT family requirements. Testing has been completed and implementation in progress. The successful supplier will be required to assist the Department in the transition of phase 2 and will provide continued support service desk for phase 1.Supporting activities including managing service delivery, provision of support activity, including change review and continuous improvement. The expected contract duration will cover a period of 12 months, plus two 6 month options for extension (12+6+6) All ITT documentation including the full specification is available on the DfT's Jaggaer e-sourcing platform within the ITT reference: itt_689 Additional information: Potential bidders must access the full ITT documentation and submit their bids via the DfT's Jaggaer e-sourcing platform. The ITT can be accessed by searching for ITT reference: itt_689

Renewal Options

Two 6 month Options for extension (6+6)

Award Criteria

CPV Codes

• 72253000 - Helpdesk and support services

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are not available.

Other Information

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