TEO VSS - MS Dynamic Version Upgrade

Concepts

• belfast
• information systems
• victims and survivors service
• teo vss
• bespoke ms dynamics crm
• ms dynamic version upgrade
• vss
• version
• version of ms dynamics crm underpinning vim
• proposed upgrade of the ms dynamics crm framework

Location

Belfast

Description

The Victims and Survivors Service wish to upgrade their Victim Information Management system as it is now over five years old.

Total Quantity or Scope

In 2016, VSS procured a bespoke MS Dynamics CRM-based MI system, VIM (Victim Information Management). The system lifetime was defined as five years, plus two 1-year extensions. The first extension has now been initiated, and it is planned that the second will also be utilised extending the system to August 2023.. However, the version of MS Dynamics CRM underpinning VIM is over five years old, and requires an upgrade prior to the new procurement. The proposed upgrade of the MS Dynamics CRM framework to version 9.2 must be developed and tested on the VIM testing environment and rolled out onto the VIM production environment. This will be carried out by the existing supplier as they initially developed the system and are contracted to support it until August 2023.

Award Detail

CPV Codes

• 48810000 - Information systems

Indicators

Legal Justification

VSS will rely on Regulation 72 1 b additional works, services or supplies “have become necessary” and were not included in the initial procurement and a change of supplier would not be practicable (for economic, technical or interoperability reasons) and would involve substantial inconvenience/duplication of costs - provided the change does not exceed 50% of the value of the original contract.