Migrant Help Contact Centre Solution

A Tender Notice
by MIGRANT HELP

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£2M
Sector
BUSINESS
Published
14 Jan 2022
Delivery
01 Jun 2022 to 31 May 2025
Deadline
28 Jan 2022 17:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports. The contract term will be for a 3 year initial period, with the option to extend for an additional year.

CPV Codes

  • 79512000 - Call centre

Indicators

  • Contract is suitable for SMEs.

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/tenders/UK-UK-London:-Call-centre./C26T4MY3H9

Reference

Domains