Transformation - Communications & Engagements

• Value: £2M

Internal Communications Consultancy (Transformation) Brief and specification This section provides tenderers with an overview of the consultancy requirements for Scottish Water’s transformation programme, sets out the scope and specification requirements and the information to be provided by each supplier. Proposed scope for communication consultancy service to support the Scottish Water transformation for up to six years. Scottish Water seeks to 1-3 suppliers to provide high quality communication consultancy, for large and small-scale events across Scotland for up to six years, subject to ongoing performance review and being able to demonstrate value for money. Background Scottish Water services support the daily lives of 2.54 million households and 152,000 business premises across Scotland. We employ nearly 4,000 people based all over Scotland. Our transformation is the single biggest, long-term programme of change underway at Scottiish Water. Our future together is the transformation journey Scottish Water will be taking to support a flourishing Scotland. It’s how we’re addressing the challenges of a changing climate, aging assets and ensuring a sustainable future. We have developed a narrative to support this change and would like to engage a communications consultancy to ensure continued focus and attention on transformation as the programme moves into different phases. It is Scottish Water’s intention to engage with a supplier that can execute story-driven change, deliver long term engagement strategies for our varied audiences for up to six years. The appointed provider will have relevant experience, ability to deliver creative solutions for long term change, as well as offering best value for money and availability. It is estimated, but not limited, that over the initial two-year period we will host one large scale internal event programme, build a network and use a variety of channels to engage employees across Scottish Water. Scope and specification Our narrative offers the opportunity to connect to the change, communicate key messages, show case future plans and engage employees. The scope of the contract is to provide communication consultancy services to Scottish Water to effect transformational change. You will provide solutions to keep our narrative alive, build and sustain belief in the change, and accelerate understanding of the changes we’re making. With creative strategies to enthuse, inspire trust, shift mindsets and keep key internal stakeholders engaged. We also expect the appointed supplier, where possible, to provide quality sustainable products and be making ongoing improvements to reduce their environmental impact and support a sustainable event. Specifically, the communication consultancy supplier must: •Have proven experience of story-driven change, strategy engagement, transformation and culture change •As required, work with other Scottish Water suppliers to understand project design, AV and provide creative audio-visual or production solutions •Follow a brief to provide innovative solutions and best practice to engage Scottish Water audiences •Provide a range of engagement activity using a wide range of channels, including events, designed to align employees to a shared vision •Produce a detailed delivery plan for each activity •Supply well researched and effective creative materials to support all activities •Host research events and activities to ensure early connection •Advise on audience engagement, including empowering leaders and collaboration •Attend site visits when required at specified times •Provide a consistent team for the duration of the contract •Management of third-party invoicing for any third-party suppliers ensuring Scottish Water has full transparency of any related costs •Adhere to Scottish Water Branding Guidelines and internal tone of voice •Based on requirements produce robust risk assessments and contingency planning which reflect all safety measures required in relation to the COVID-19 climate at all times Further information Audience: The audience is made up of employees from across the business and directorates – office based and field / operational employees - and representatives from our supply chain partners. Also, Senior leaders, business managers and team managers. Planning meetings: You should be available to attend planning meetings, site visits, set up days and activity days. Additional information: The PQQ documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code: 5NKTUHS4QE

• Value: £2M

Internal Communications Creative Services Contract (Transformation) Brief and specification This section provides tenderers with an overview of the creative requirements for Scottish Water’s transformation programme, sets out the scope and specification requirements and the information to be provided by each supplier. Proposed scope for communication creative service to support the Scottish Water transformation for up to six years. Scottish Water seeks to appoint 1-3 suppliers to provide high quality creative services, for up to six years, subject to ongoing performance review and being able to demonstrate value for money. Background Scottish Water services support the daily lives of 2.54 million households and 152,000 business premises across Scotland. We employ nearly 4,000 people based all over Scotland. Our transformation is the single biggest, long-term programme of change underway at Scottiish Water. Our future together is the transformation journey Scottish Water will be taking to support a flourishing Scotland. It’s how we’re addressing the challenges of a changing climate, aging assets and ensuring a sustainable future. We have developed a narrative and creative content to support this change and would like to engage a creative agency to provide ongoing impactful creative materials that bring our Scottish Water narrative and transformation change to life. It is Scottish Water’s intention to engage with a supplier that can offer several creative services in one place. An agency that will make our transformation simple. The appointed provider will have relevant experience, ability to deliver creative solutions for long term change as well as offering best value for money and availability. It is estimated, but not limited, that over a two-year period we will be implementing a significant large scale programme of change(approx. 20 events over three months), around 50 small scale events, build a network and use a variety of channels to engage employees across Scottish Water. Scope and specification Our narrative offers the opportunity to connect to the change, communicate key messages, show case future plans and engage employees. The scope of the contract is to provide impactful creative services that inspire the transformation journey we are on. You will provide creative solutions to keep our narrative alive, build and sustain belief in the change, and accelerate understanding of the changes we’re making. With creative strategies and solutions to enthuse and keep key internal stakeholders engaged. We also expect the appointed supplier, where possible, to provide quality sustainable products and be making ongoing improvements to reduce their environmental impact. Specifically, the agency must: oProduce quick creative solutions to briefs, with an eye for detail oDemonstrate a track record for trailblazing new trends in technology and creative oHave proven creative experience of story-driven change, strategy engagement, transformation and culture change developed with intent to engage employees oAs required, work with other Scottish Water suppliers oCan quickly come to learn about our commercial and transformation context oFollow a brief to provide innovative solutions and best practice to engage Scottish Water audiences, taking care of the detail, reacting quickly to feedback, going back and forth as many times as it takes oHave excellent relationship management, logistical and project management skills oProvide a range of creative material suitable for a wide range of channels designed to align employees to a shared vision: oimpactful videos ocopywriting;scriptwriting osound design and voice over oillustration oanimation obranding odigital – software product creation; email campaigns; screensavers; mobile solutions ocreative direction and campaigns oProduce a detailed delivery plan for each activity oUnderstand our varied audiences and mindsets oProvide solutions that enrich the employee experience of change oProvide a consistent team for the duration of the contract oManage any third-party invoicing for any third-party suppliers ensuring Scottish Water has full transparency of any related costs oAdhere to Scottish Water Branding Guidelines and internal tone of voice Further information Audience: The audience is made up of employees from across the business and directorates – office based and field / operational employees - and representatives from our supply chain partners. Also, Senior leaders, business managers and team managers. Additional information: The PQQ documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code: 6H2F38245J

• Value: £4M

Brief and specification This section provides tenderers with an overview of the audio-visual production requirements for Scottish Water’s events programme, sets out the scope and specification requirements and the information to be provided by each supplier. Proposed scope for audio-visual production services for various Scottish Water events for up to six years. Scottish Water seeks to appoint 3-5 audio-visual (AV) suppliers to provide high quality AV production services, for large and small-scale events across Scotland for up to 6 years, subject to ongoing performance review and being able to demonstrate value for money. Background Scottish Water services support the daily lives of 2.54 million households and 152,000 business premises across Scotland. We employ nearly 4,000 people based all over Scotland. Our events are one of the key channels we use to communicate face to face and digitally with our internal and external audiences. Our events offer us the opportunity to communicate key messages, show case future plans and engage with customers and employees. It is Scottish Water’s intention to have a pool of quality AV suppliers that can be utilised to deliver various large and small-scale events for both internal and external audiences across different locations, and virtually, in Scotland for up to six years. Several large-scale events we host run a series of events over several weeks or months. Therefore, at times, we anticipate a need for different suppliers to be working on different events. We intend to have only one AV supplier working on one event at a time and do not intend have several AV suppliers at the same event. The appointed providers will be awarded projects based on their experience, ability to deliver creative solutions specific to the event requirements, offer best value for money and availability. It is estimated, but not limited, that over a two-year period we will host around three large scale external programmes which run as a series of events (approx. 20 per year in total throughout the calendar year), one large scale internal programme (approx. 20 events over three months) and around 70 small scale events. A list of example events are available within the scope document issued with the PQQ. Scope and specification The scope of the contract is to provide audio-visual production services to Scottish Water for large and small-scale in person, hybrid and digital events. You will be expected to work with Scottish Water and its appointed creative partners to understand event design and provide creative audio-visual production solutions. You will be expected to provide solutions for activities and set production, source and supply reliable and effective audio-visual equipment and event kit for production of events, transport and install audio-visual equipment, attend set-up days and provide on-site support on event days. Where digital platforms are required you will be expected to provide reliable, innovative, multi-functional interactive solutions. We also expect you to provide platform support to SW event organisers and contributors. We also expect the appointed supplier, where possible, to provide quality sustainable products and be making ongoing improvements to reduce their environmental impact and support a sustainable event. Specifically, the audio-visual production supplier must: •Work with Scottish Water’s suppliers to understand project design and provide creative audio-visual or production solutions •Follow a design brief, highlighting any issues for audio-visual production and providing innovative solutions to ensure delivery of a seamless event •Produce a detailed delivery plan for each venue •Produce an audio-visual risk management plan for each venue •Supply reliable and effective audio-visual equipment to run the event (e.g. lighting, sound desk, screens, speakers, mics etc.) •Supply, transport and install a scalable set based on the design brief •Transport and install set design and equipment at various site locations, at set times prior to each event •Transportation of all technical equipment to and from various site locations •Provide an on-site support service at each event •Source audio-visual products and design solutions to maximise performance, offer value for money and reduce environmental impact •For digital platforms provide platform demonstrations, user guide, implementation timeline and client test sites as required •Provide creative AV design solutions for each venue considering venue size, décor and limitations around lighting, room shape and size etc. •Source and supply quality sustainable products and materials to be used as part of the set design and activities •Attend site visits when required at specified times provided by the client •Provide consistent crew members including, Account Manager, Technical Manager and Production Manager for the duration of the contract •Provide consistent crew members for all set-up days and all events •Management of third-party invoicing for any third-party suppliers ensuring Scottish Water has full transparency of any related costs •Meet, Scottish Water and Venue, Health and Safety standards for each event. •Based on the event requirements produce robust risk assessments and contingency planning which reflect all safety measures required in relation to the Covid climate at all times •Present adaptable solutions which comply with Scottish Government’s live event guidance at all times. https://www.gov.scot/publications/coronavirus-covid-19-stadia-and-live-events-advice-for-event-organisers/ •Work with Scottish Water technical and operational personnel to help set up, install and maintain temporary water stations in line with Scottish Water policy and procedures and regulatory guidelines. Further information Venues: Venues vary from hotels and purpose-built conference facilities, community facilities, as well as marquees/pods and portable stands at outdoor events. Audience: Internal events - the audience will comprise of employees from across the business – both office based and field / operational employees - and representatives from our supply chain partners. External events – customers and stakeholder groups. Project management: project management of the events, including logistical management, will be the responsibility of Scottish Water. Scottish Water reserves the right to amend the listing in relation to contract requirements. Planning meetings: You should be available to attend planning meetings, site visits, set up days and event days. Additional information: The PQQ documents can also be accessed by logging in through the Scottish Water Delta e-sourcing webpage https://scottishwater.delta-esourcing.com/ and through the Response Manager section using the following Access Code: 784DB5XZ4U