Home Office Customer Journey Support

A Prior Information Notice
by HOME OFFICE

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
___
Sector
TECHNOLOGY
Published
15 Mar 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management.

Total Quantity or Scope

The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas. The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example, technologies supporting these services: Virtual assistant Web chat Voice bot Customer account/relationship management Additional information: Scope is indicative at this stage and is subject to change in any subsequent contract notice(s).

CPV Codes

  • 79512000 - Call centre
  • 32332200 - Telephone-answering machines
  • 32550000 - Telephone equipment
  • 48445000 - Customer Relation Management software package
  • 48920000 - Office automation software package
  • 48921000 - Automation system
  • 72212445 - Customer Relation Management software development services
  • 72513000 - Office automation services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** A virtual further information and supplier engagement event will be held 14:30 23/03/2022. Companies able to offer a solution within the required time are requested to attend, attendance is not a condition for bidders in any future procurement. Any suppliers interested in attending this event should register interest by email to fbiscommercial@homeoffice.gov.uk before 21/03/2022

Reference

Domains