Provision of Glassbox - Session Replay Software

A Contract Award Notice
by CROWN COMMERCIAL SERVICE

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£18K
Sector
TECHNOLOGY
Published
27 May 2022
Delivery
20 May 2022 to 19 May 2023
Deadline
24 Mar 2022 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

To supplement Google Analytics CCS requires session replay software. Session replay software will enable the business and key DDS teams to observe, replay, UX test and analyse user interaction across our digital services, on a grander scale. Thus leading to leaner, data-led decision making to improve digital customer experience, create frictionless digital journeys and better understand and measure customer behaviour.

Award Detail

1 Glassbox Digital (None)
  • Value: £18,089

CPV Codes

  • 48517000 - IT software package

Other Information

CCZN22A03 Award Letter v1.0 - REDACTED.pdf CCZN22A03 - Crown Commercial Service Attachment 5-Terms and Conditions REDACTED.pdf

Reference

Domains