Integrated Incident, Risk Management & Patient Safety System

Concepts

• risk management & patient safety system
• edinburgh
• information technology
• risk management
• risk register
• current system
• integrated incident
• risk registers
• incident
• high level system requirement

Location

Scotland

Description

NHS Scotland are looking to procure a integrated incident, risk management and patient safety system.

Total Quantity or Scope

NHS Scotland has a requirement to deliver an integrated incident, risk management and patient safety system. The current system ensures NHS boards are compliant with relevant legislation and satisfies a number of legal obligations and allows production of both local and national clinical reporting. The current system is nearing end of life, with no further development expected from supplier. The high level system requirement & purpose are as follows: - Incidents - report, manage and investigate incidents and near misses, including Serious Adverse Events (SAE) enabling compliance with SAE policy and statutory returns (e.g. Duty of Candour). - Claims - record all claims made against health boards, acting as both the medical negligence claims register and legal claims register, as required by health boards Scheme of Delegation to be maintained. - FOI - record all FOI requests made and record responses, reviews and appeals thereto. This enables health boards to report to the Scottish Information Commissioner on particular elements of performance as required, and ensure we comply with the relevant legislation in this. - Complaints - record complaints made to health boards allowing monitoring and reporting of such data. - Risk Register – a central repository for Risk Registers, capturing both risks that arise from our activities and external risks from the environment in which we operate. This allows a process for controls, mitigation and escalation. - M&M Reviews - support the management of Mortality & Morbidity (M&M) review meetings . - Care Experience - record, collate and theme Care Experience feedback reports, a key component of how we define quality care.

Renewal Options

The intention is to have a 48 month Framework agreement. Any subsequent call off contracts will have a 4 year term with optional extension periods of 2 x 12 months.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72265000 - Software configuration services
• 72263000 - Software implementation services
• 72267000 - Software maintenance and repair services
• 72261000 - Software support services
• 72260000 - Software-related services
• 72268000 - Software supply services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Financial restrictions apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

The Common Services Agency (more commonly known as National Services Scotland) (‘the Authority’) acting through its division National Procurement, is undertaking this procurement of Integrated Incident, Risk Management & Patient Safety System (‘Products’) on behalf of all entities constituted pursuant to the National Health Service (Scotland) Act 1978, (i.e. all NHS Scotland Health Boards, Special Health Boards and the Authority or other NHS Organisation established pursuant to the NHS (Scotland) Act 1978), any integrated Join Boards established pursuant to the new Public Bodies (Joint Working) Scotland Act 2014 (collectively hereafter referred to as ‘Participating Authorities’), where applicable and Scottish Hospices. The estimated values referred to in Section II.1.5 and 11.2.6 covers the 48 months call off contract duration and the 24 month extension period. The award criteria questions and weightings will be published in the ITT. The buyer is using PCS-Tender to conduct this ITT exercise. A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361 A summary of the expected community benefits has been provided as follows: The Public Sector in Scotland is committed to the delivery of high quality public services, and recognises that this is critically dependent on a workforce that is well-rewarded, well-motivated, well-led, has access to appropriate opportunities for training and skills development, diverse and engaged in decision making. These factors are also important for workforce recruitment and retention, and thus continuity of service. Public Bodies in Scotland are adopting fair work practices, which include: - a fair and equal pay policy that includes a commitment to supporting the living wage, including, for example being a living wage accredited employer; - clear managerial responsibility to nurture talent and help individuals fulfil their potential, including for example, a strong commitment to modern apprenticeships and the development of Scotland's young workforce; - promoting equality of opportunity and developing a workforce which reflects the population of Scotland in terms of characteristics such as age, gender, religion or belief, race, sexual orientation and disability; - support for learning and development; - stability of employment and hours of work, and avoiding exploitative employment practices, including for example no inappropriate use of zero-hours contracts; - flexible working (including for example practices such as flexi-time and career breaks) and support for family friendly working and wider work life balance; - support progressive workforce engagement, for example Trade Union recognition and representation where possible, otherwise alternative arrangements to give staff an effective voice. In order to ensure the highest standards of service quality in this contract we expect contractors to take a similarly positive approach to fair work practices as part of a fair and equitable employment and reward package. The buyer is using PCS-Tender to conduct this PQQ exercise. The Project code is 21462. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 The Contracting Authority does not intend to include a sub-contract clause as part of community benefits (as per Section 25 of the Procurement Reform (Scotland) Act 2014) in this contract for the following reason: It's not anticipated that a sub contract clause will be required as part of this procurement. The Contracting Authority does not intend to include any community benefit requirements in this contract for the following reason: There will be no community benefits clause included in this contract as this will be a non - scored element of the ITT. (SC Ref:694810)