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NHS Volunteer Responder Programme Management

A Tender Notice

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Contract (Services)
3 year
20 Jun 2022
01 Nov 2022 to 31 Oct 2025
20 Jul 2022 00:00



United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer


The NHS Volunteer Responder Service was created as part of the Emergency Response to Covid. NHS Volunteer Responders brings a new and additional cohort to the NHS family and provides an ongoing opportunity for people to continue to support the NHS by retaining the national micro-volunteering and crisis/emergency response service. The management supplier may therefore be responsible for deployment of volunteers into some volunteering roles, agreed nationally, but will also create a quality assurance process to approve other organisations to be able to access and deploy volunteers through the NHS Volunteer Responders brand either locally or nationally, providing a support and advisory function as needed

Total Quantity or Scope

The service has continued to be responsive to the emergent situation throughout the pandemic. We have secured a national body of NHS Volunteer Responders that remain available to support the NHS through a suite of micro volunteering roles/tasks and in ‘short term/emergency situations. We want to retain this cohort of Volunteers and the ability to deploy them through a digital platform with associated volunteer and scheme management, whilst also evolving the programme further to better integrate with local systems and meet wider needs in the NHS and potentially also adult social care. Registered volunteer numbers are expected to be between 75,000 and 1 million NHS Volunteer Responders over the life of the contract. The service is currently maintaining a centrally managed capacity of available volunteers at around 400,000. However, we expect active volunteer numbers to be between 20,000 and 1 million, completing between 11,500 and 16,500 tasks per week. The expansion of capacity over time will be a combination of centrally and locally managed volunteers and the required number will be managed dependent upon the level of demand for tasks.Referrers currently include health and care professionals, social care providers, other public sector bodies, voluntary sector professionals and members of the public referring themselves for supportOver 2.2 million tasks have been delivered over the life of the service to date with up to 2500 tasks taking place each day providing one-off support to clients in the community, NHS and social care servicesThe management provider will:Operate a call centre to support service users and volunteersWork proactively to maintain a pool of volunteers throughout the country who are registered and available to meet requests for support including recruitment and retention, training and support.Work with other organisations to review and develop the service as the NHS moves from Emergency Response to recoveryWork with local health and care organisations across the system and voluntary sector partners to integrate the program locallyThe contract is for a period of 3 years with an option to extend by 2 x 1yrs

Renewal Options

Advertised at the end of the contract including any permitted extensions

Award Criteria

price _

CPV Codes

  • 79414000 - Human resources management consultancy services
  • 79420000 - Management-related services
  • 72224000 - Project management consultancy services
  • 98113000 - Services furnished by specialist organisations
  • 85140000 - Miscellaneous health services
  • 75200000 - Provision of services to the community
  • 98100000 - Membership organisation services
  • 85323000 - Community health services
  • 79512000 - Call centre
  • 85100000 - Health services
  • 85000000 - Health and social work services
  • 85322000 - Community action programme
  • 75122000 - Administrative healthcare services


  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **