Customer Information Screens

Concepts

• internet services
• east midlands railways
• east midlands railway
• customer information screens
• information technology
• provision of customer information
• relevant information
• journey information
• traditional customer information screens
• indoor information screens

Location

East Midlands England: Multiple Sites across EMR Stations

Description

This Notice has been published to establish an expression of interest leading to a tender (ITT) for the provision of East Midlands Railways (EMR) 'Customer Information Screens' East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023. East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams. There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems.

Lot Division

CPV Codes

• 72400000 - Internet services
• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Restrictions apply to the lot award allocation.
• Variant bids may be considered.
• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** To register your interest in this notice you should submit an expression of interest via the link in section I.3 to then receive the full tender documentation. The tender documentation must be completed and any requested supporting information uploaded to the WAX digital portal before the Tender cut-off date of the 9/08/2022. The Tender Cut-off date is the 8/04/2022 The Utilities Contracts Regulations 2016 ("Regulations") in accordance with their terms apply to this procurement. The issue of this Invitation to tender (ITT) and the selection of any Bidder and any other document, contact or conduct in connection with this ITT constitutes acceptance by East Midlands Railway that the Regulations apply to the Project covered by this ITT. The procurement process as described in this document (the ITT Process) and any subsequent contract awarded will be subject to English law and the exclusive jurisdiction of the English courts. By participating in the ITT Process a Bidder agrees to be bound by the above conditions and limitations. This Important Notice must be read in conjunction with all instructions to Bidders contained within this document. Bidder means each legal entity issued with an ITT and invited to participate in this ITT Process.