Out of Hours Emergency Telephony Service

A Tender Notice
by ABERDEENSHIRE COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
35.5 month
Value
£-£395K
Sector
BUSINESS
Published
11 Aug 2022
Delivery
To 27 Aug 2025 (est.)
Deadline
12 Sep 2022 11:00

Concepts

Location

Aberdeenshire

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

Lot Division

1 Social Care / Social Work and Homelessness Telephony Service

Aberdeenshire citizens requiring access to emergency Social Care/Social Work or Homelessness services, must be able to request this by calling the Aberdeenshire Council Social Care line on 03456 08 12 06. This will be diverted to the supplier’s contact centre out of office hours.
2 Housing Repairs and Dangerous Buildings Telephony Service

Aberdeenshire Citizens requiring access to emergency Housing Repairs services, or the ability to report dangerous buildings, must be able to request this by calling the Aberdeenshire Council Housing line on 03456 08 12 03. This number will be diverted to the supplier’s contact centre out of office hours.

Renewal Options

Extensions allowed up to 24 months

Award Criteria

Quality 40
price 60

CPV Codes

  • 79510000 - Telephone-answering services
  • 79511000 - Telephone operator services

Indicators

  • Restrictions apply to the lot award allocation.
  • This is a one-off contract (no recurrence)
  • Renewals are available.
  • Financial restrictions apply.
  • Technical restrictions apply.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=703219. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:703219)

Reference

Domains