NHS Volunteer Responder Service Design Partner

Concepts

• nhs volunteer responder service design
• research and development
• leeds
• current nhsvr service
• service design partner
• consultancy services
• service management provider
• service management
• recommendations of the service redesign process
• local service provider needs

Location

United Kingdom:

Description

1.1.2. The current NHSVR service has been designed in response to the Covid-19 pandemic and therefore it has evolved over the last two years. 1.1.3. More recently the service has been expanded to provide national volunteering support to the Covid-19 vaccination programme, with steward volunteers supporting on a shift basis, coordinated through the NHSVR programme1.1.4. Working independently alongside the other programme providers delivering the NHSVR programme, a service design partner is required for the first year of the new programme to work independently with the Commissioner, the service management provider and the digital platform provider as well a number of key stakeholders to provide objective recommendations for the redesign the service to meet the post Covid-19 NHS and local service provider needs

Total Quantity or Scope

A service design partner is required to work independently with stakeholders to provide recommendations to redesign the service.The supplier is required to develop a methodology and produce recommendations of the service redesign process. The service redesign will involve a range of activities including for example, working with the service management and digital platform providers to develop new roles, operating models that can be piloted and participating in facilitated task/role/service design sessions followed by testing.1.1.6. The strategic objective of this particular contract is to support the overall programme by improving the operating model

CPV Codes

• 73000000 - Research and development services and related consultancy services
• 79313000 - Performance review services
• 73300000 - Design and execution of research and development
• 73110000 - Research services
• 79419000 - Evaluation consultancy services
• 85322000 - Community action programme
• 72242000 - Design-modelling services
• 72221000 - Business analysis consultancy services
• 79415200 - Design consultancy services
• 73430000 - Test and evaluation
• 85100000 - Health services
• 85323000 - Community health services

Indicators

• This is a one-off contract (no recurrence)
• Renewals are not available.

Other Information

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