TfL 95857 - Customer Satisfaction Surveys

A Contract Award Notice
by TRANSPORT FOR LONDON

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£1M
Sector
PROFESSIONAL
Published
08 Sep 2022
Delivery
17 Sep 2022 to 17 Sep 2025
Deadline
06 Sep 2022 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This contract is for the development and management of Transport for London's Customer Satisfaction Surveys. This contract has the overall aim of delivering greater insight and business improvements to the organisation and to strengthen the understanding of our customers across the Transport for London (TfL) network. This contract ensures that customer needs are discussed at the highest levels within the organisation and provides focus that customer requirements are considered in all decisions that TfL makes

Award Detail

1 Kantar Public (London)
  • Value: £1,425,000

CPV Codes

  • 73110000 - Research services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

Signed Order Form TfL 95857 - Customer Satisfaction Survey - Order Form - Signed contract_Redacted.pdf

Reference

Domains