Out of Hours Emergency Telephony Service

A Contract Award Notice
by ABERDEENSHIRE COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£127K-£788K
Sector
BUSINESS
Published
16 Nov 2022
Delivery
not specified
Deadline
n/a

Concepts

Location

Aberdeenshire

Geochart for 1 buyers and 2 suppliers

1 buyer

1 supplier

Description

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

Lot Division

1 Social Care / Social Work and Homelessness Telephony Service

Aberdeenshire citizens requiring access to emergency Social Care/Social Work or Homelessness services, must be able to request this by calling the Aberdeenshire Council Social Care line on 03456 08 12 06. This will be diverted to the supplier’s contact centre out of office hours.
2 Housing Repairs and Dangerous Buildings Telephony Service

Aberdeenshire Citizens requiring access to emergency Housing Repairs services, or the ability to report dangerous buildings, must be able to request this by calling the Aberdeenshire Council Housing line on 03456 08 12 03. This number will be diverted to the supplier’s contact centre out of office hours.

Award Detail

1 SPS Doorguard (Glasgow)
  • Social Care / Social Work and Homelessness Telephony Service
  • Reference: 032494-2022-1
  • Value: £39,750
2 SPS Doorguard (Glasgow)
  • Housing Repairs and Dangerous Buildings Telephony Service
  • Reference: 032494-2022-2
  • Value: £87,500

Award Criteria

Quality 40
price 60

CPV Codes

  • 79510000 - Telephone-answering services
  • 79511000 - Telephone operator services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (SC Ref:712436)

Reference

Domains