ITSM Toolset

A Contract Award Notice
by UNIVERSITY OF MANCHESTER

Source: Find a Tender
Type: Contract (Goods)
Duration: not specified
Value: £500K

Sector: TECHNOLOGY
Published: 02 Dec 2022
Delivery: not specified
Deadline: n/a

Concepts

Location

Greater Manchester: The University of Manchester

Geochart for 1 buyers and 1 suppliers

1 buyer

Manchester University Manchester

1 supplier

Ivanti Bracknell

Description

Renewal of existing ITSM toolset

Total Quantity or Scope

ITSM Toolset.

Award Detail

1	Ivanti (Bracknell) ITSM Toolset Reference: 034203-2022-2022/1961/itsm/cc/jl-1 Value: £500,000

Award Criteria

price

CPV Codes

48000000 - Software package and information systems

Legal Justification

During the discovery and requirements gathering phase recently completed by the University, it has become clear that the specific challenges the university are trying to solve are not solely toolset related, in fact there are considerable practice and process issues resulting in the University of Manchester not being sufficiently mature enough in its Service Management practises to introduce a new toolset at this moment in time. It is anticipated this work will take approximately 24 months, following which the University may return to the market once internal process issues, challenges and required levels of maturity have been addressed. Therefore, the university will continue with the current incumbent solution, Ivanti, for a period of 2 years with an optional one year extension, and will concentrate efforts on improving processes and services that are provided to its customers.