Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service

A Tender Notice
by BLACKPOOL COASTAL HOUSING

Source
Find a Tender
Type
Contract (Services)
Duration
4 year
Value
£0-£500K
Sector
FACILITY
Published
08 Dec 2022
Delivery
To 19 Dec 2026 (est.)
Deadline
09 Jan 2023 12:00

Concepts

Location

Blackpool:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.

Renewal Options

The contract is for 24 months with the option to extend for two periods of 12 months

Award Criteria

Quality 30
Social Value 20
Interview 15
price 35

CPV Codes

  • 79715000 - Patrol services
  • 79713000 - Guard services
  • 79342320 - Customer-care services

Indicators

  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains