Property Services Consultancy Project - Stock conditioning Surveying

Concepts

• buildings
• mtvh
• consultancy services
• service improvement opportunities
• property services consultancy project - stock
• project spreadsheet
• accurate service
• survey
• service levels
• stock condition

Location

Description

MTVH desires to have a proactive relationship with the supplier, ensuring a timely, effective, and accurate service. Monitoring the performance of the supplier and assessing the health of the working relationship are key requirements, with a twofold purpose: • To ensure that the supplier is meeting the performance criteria, e.g., the service levels and quality, defined in the contract • To develop a collaborative approach when identifying service improvement opportunities that benefit our residents Account management is therefore valued very highly. Some requirements for MTVH of this include: • A dedicated account manager operating as a single point of contact for MTVH, who will allocate work out proactively across the various teams within their organisation • Team charts provided to MTVH, so we are aware of the different teams and their members across, e.g., Stock Condition, roof drone surveys etc. • A dedicated telephone line for Stock Condition surveys • Ensure the use of mobile devices is possible for any survey • A live central file/shared file/spreadsheet or PowerBi dashboard equivalent, so information can be accessed quickly, and residents' queries can be answered promptly • Effectively work with MTVH's existing asset management software Promaster and Keystone and new Northgate (NEC) • Clear and logical process agreed upon regarding 'no access' to properties • Fortnightly/monthly operational meetings with key personnel consistently attending and updating clients live project spreadsheet on a regular basis •Quarterly Supplier Relationship Management (SRM) meetings with wider organisational stakeholders

CPV Codes

• 71315200 - Building consultancy services

Indicators

• Contract is suitable for SMEs.

Other Information

Please follow this link to view the notice https://www.delta-esourcing.com/tenders/UK-UK-London:-Building-consultancy-servi...