CAPABILITY STRENGTHENING SUPPORT OPEN FRAMEWORK

Digital capability strengthening support services for community businesses: Improved business processes and operational efficiencies: website and search engine optimisation, data management, finance management, comms and social media, stock and asset management; as well as enhanced ways-of-working through better use of digital tools

Climate change and sustainability capability strengthening support services for community businesses: Climate and sustainability leadership and policy, policy/ regulatory/funding landscape, new market opportunities and sustainability focused business models, technical carbon management and reduction, building and business energy audits, impact measurement and reporting, understanding and using data to support climate mitigation, building energy efficiency and renewables, community engagement, advocacy, lobbying and partnership building.

Diversity, equity, and inclusion strengthening support services for community businesses: Issues impacting leaders, staff and clients who face discrimination and exclusion, regulatory frameworks, embedding change in policy and practice, action and development planning, monitoring impacts and evaluating improvements and assisting organisations to learn and improve and extend leadership, client and customer bases.

Strategic and Business Planning capability strengthening support services for community businesses: Strategic and Business Planning and Advice, including change management, Specialist Advice for Start-up and Early-Stage development, conflict resolution, succession planning, stakeholder mapping, cyber security, and covering cross-cutting expertise, risk management, policy development.

Financial - Management and Control capability strengthening support services for community businesses: Financial Management and Control including cashflow and debt management and crisis / turn-around planning.

Financial - sources and access to funding capability strengthening support services for community businesses: Identifying, understanding and assessing the sources and providers of finance for community businesses, including commissioning, social investment, grant funding, loans and more.

Human Resources capability strengthening support services for community businesses: Human Resources, including employment, redundancy, board effectiveness, staffing, volunteer management and equal opportunities, diversity, equity and inclusion in staff support and recruitment, succession planning, team building.

Operations capability strengthening support services for community businesses: Business and IT Infrastructure and Systems - Business and IT Infrastructure and Systems, including digital services development and delivery. Building & Facilities - Health and Safety and Buildings Management, Capital Projects, including planning, design, build stages. Legal and Governance - Legal and governance advice, including VAT advice and corporate structuring, understanding alternative legal structures (eg community benefit society, co-operative models).

Service Engagement and Delivery capability strengthening support services for community businesses: Community Engagement, including diversification of audience, equity and inclusion, Monitoring, Evaluation, Learning and Impact Measurement, Product and Service Design, including digital services development and delivery, user research, network and stakeholder mapping and development.

Community engagement capability strengthening support services for community businesses: Organising and facilitation of community engagement activity, stakeholder mapping, community research and participatory budgeting skills.

Communications, Public relations and Marketing capability strengthening support services for community businesses: •External communications and story-telling, particularly through an inclusive and diversity-sensitive lens • Digital communications and social media management • Press and media relations in the national, regional and local contexts • Crisis communications management and reactive public relations • Stakeholder mapping and external engagement expertise

Coaching capability strengthening support services for community businesses: Professional development and leadership coaching for individuals or with teams. Support a range of staff at different levels within a community business. Exploring emotional intelligence and different leadership styles. Support professional development plans. Coaches should be registered with an appropriate organisation such as: • The Association for Coaching • The European Mentoring and Coaching Council • The International Coaching Federation

Peer Mentoring capability strengthening support services for community businesses: Professional peer to peer mentoring to support community business leaders and staff teams. Share experiences of managing or leading within a community business or social purpose organisation. Provide regular mentoring sessions based on the needs of the mentee.

Mental Health and well being capability strengthening support services for community businesses: Supporting individual and team resilience and wellbeing, conflict resolution, succession planning, team building. Supporting with climate anxiety, support staff teams recovering from the social impacts of COVID. Support individuals with work overwhelm. Helping to create a safe and supportive culture.