Customer Survey Research Services Framework

Concepts

• survey services
• hyde
• hyde’s intention
• customer survey research services provider
• customer survey research services framework
• survey design
• provider of telephone survey services
• survey conduction
• ivr survey services
• telephone survey

Location

London

Description

Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Provider of telephone survey services and Lot 2: Provider of SMS / Email / IVR survey services.

CPV Codes

• 79311000 - Survey services
• 79311100 - Survey design services
• 79311200 - Survey conduction services
• 79311210 - Telephone survey services
• 79311300 - Survey analysis services
• 79342310 - Customer survey services
• 79342311 - Customer satisfaction survey

Indicators

• Bids should cover one or more lots.
• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are not available.
• Award on basis of price and quality.

Other Information

The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.