CON-21-101 Service Desk (SD) and End User Compute (EUC) Services

Concepts

• computer management
• financial conduct authority
• con-21-101 service desk
• cabinet office model services contract
• end user
• service desk
• end user device estate
• end users
• full list of services
• scope of service desk requirements

Location

London: LONDON

Description

The Financial Conduct Authority are looking for a Strategic Partner to support its vision to provide a high quality and efficient UK based Service Desk and End User Compute services contract for the next five (5) years with the option for two (2) separate one (1) year extensions (5+1+1). The solution will support ~6300 end users across FCA and PSR offices. The end user device estate currently consists of ~5600 laptops and ~2300 mobile/tablet devices and is subject to change during the contract term.

Total Quantity or Scope

The FCA are looking to procure Service Desk and End User Compute services for the next five (5) years with the option for two (2) separate one (1) year extensions. This is a joint procurement conducted in its entirety by the FCA for and on behalf of the FCA and the PSR jointly with all services being provided to both organisations. The contract terms for this procurement will be an amended version of the Cabinet Office Model Services Contract. The contract is subject to the law of England and Wales. All services provided by the successful supplier must be delivered within the UK, with the full list of services and scope detailed in the ITT. The scope of Service Desk requirements includes but is not limited to the ongoing delivery of the functions detailed in the ITIL Framework which covers Incident Management, Major Incident Management, Problem Management, Knowledge Management, Change Management and Request Fulfilment. The scope of EUC services includes but is not limited to the ongoing delivery and management of Identity and Access Management, Telephony services, management of Azure Platforms and tools, Asset Management, AV equipment and Microsoft “Evergreen” services. The £105m starting range only considers BAU and Change costs throughout the term of the contract. The £122m referenced in II1.5 is the potential total contract spend taking into account the expected BAU and Change cost, with the FCA exercising its options for Environmental Insurance and Technical Refresh. Additional information: The FCA reserves the right at its absolute discretion to amend the procurement timetable at any point and/or to abandon the procurement without awarding a contract. Please refer to section VI.3 under Complementary Information for further details.

Renewal Options

Yes, two (2) twelve (12) month extension options subject to the Authority’s discretion (5+1+1)

CPV Codes

• 72510000 - Computer-related management services
• 30210000 - Data-processing machines (hardware)
• 30211300 - Computer platforms
• 30213100 - Portable computers
• 30213200 - Tablet computer
• 30213300 - Desktop computer
• 30231000 - Computer screens and consoles
• 30231300 - Display screens
• 30211400 - Computer configurations
• 30213000 - Personal computers
• 30214000 - Workstations
• 30237270 - Portable computer carrying cases
• 30237280 - Power supply accessories
• 48730000 - Security software package
• 48731000 - File security software package
• 48732000 - Data security software package
• 48761000 - Anti-virus software package
• 48781000 - System management software package
• 48782000 - Storage management software package
• 48783000 - Content management software package
• 50312600 - Maintenance and repair of information technology equipment
• 50312300 - Maintenance and repair of data network equipment
• 72210000 - Programming services of packaged software products
• 72211000 - Programming services of systems and user software
• 72212000 - Programming services of application software
• 72226000 - System software acceptance testing consultancy services
• 72227000 - Software integration consultancy services
• 72228000 - Hardware integration consultancy services
• 72310000 - Data-processing services
• 72511000 - Network management software services
• 72512000 - Document management services
• 72800000 - Computer audit and testing services
• 72810000 - Computer audit services
• 72820000 - Computer testing services

Indicators

• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are available.
• Professional qualifications are sought.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** In no circumstances will the FCA be liable for any costs incurred by suppliers in connection with this contract opportunity (whether in relation to FCA Service Desk and EUC Services or any other related opportunity that may be deemed to relate to this contract notice). The Financial Conduct Authority intends to hold a Procurement Launch Event on 20 March. To attend this event, please contact fcaprocurement@fca.org.uk stating your name, organisation name and names of all individuals from your organisation who you would like to attend. The scoring ratio is broken down as follows: 60% Quality, 10% Social Value and 30% Price. For more information about this opportunity, please visit the Delta eSourcing portal at: <a href="https://fca.delta-esourcing.com/tenders/UK-UK-London:-Computer-related-management-services./842ZB2PCF8" target="_blank">https://fca.delta-esourcing.com/tenders/UK-UK-London:-Computer-related-management-services./842ZB2PCF8 To respond to this opportunity, please click here: <a href="https://fca.delta-esourcing.com/respond/842ZB2PCF8" target="_blank">https://fca.delta-esourcing.com/respond/842ZB2PCF8 GO Reference: GO-2023310-PRO-22296699