Covid 19 Vaccinations Programme - Helpline Service - Call Handling

A Contract Award Notice
by NHS ENGLAND

Source
Contracts Finder
Type
Contract (Services)
Duration
15 month
Value
£18M
Sector
BUSINESS
Published
22 Mar 2023
Delivery
06 Jan 2021 to 31 Mar 2022
Deadline
04 Jan 2021 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will: 1. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and 2. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System 3. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). 4. The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass

Award Detail

1 Teleperformance (Bristol)
  • Value: £18,100,000

CPV Codes

  • 79512000 - Call centre

Other Information

20220211 TP_Provision of COVID-19 Vaccination Helpline Call Centre Services_v1.0 (1)_Redacted 20220211 TP_Provision of COVID-19 Vaccination Helpline Call Centre Services_v1.0 (1)_Redacted.pdf

Reference

Domains