Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling

A Contract Award Notice
by NHS ENGLAND

Source
Contracts Finder
Type
Contract (Services)
Duration
0.5 year
Value
£25M
Sector
TECHNOLOGY
Published
29 Mar 2023
Delivery
21 Mar 2022 to 21 Sep 2022
Deadline
18 Feb 2022 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS). The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass and Medication Exemptions.

Award Detail

1 Hinduja Global Solutions (Greater London)
  • Value: £25,000,000

CPV Codes

  • 32524000 - Telecommunications system

Other Information

20230329_TD-29_HGS_Provision of COVID-19 Vaccination Helpline Call Centre Services_v1.0_Redacted 20230329_TD-29_HGS_Provision of COVID-19 Vaccination Helpline Call Centre Services_v1.0_Redacted.pdf

Reference

Domains