Non-Emergency Patient Transport Services (NEPTS)

Concepts

• non-emergency patient transport services
• nepts
• health and social work
• eastleigh
• eligible patients
• essential transfer of eligible patients
• patient’s domicile
• transportation services
• healthcare services
• management service

Location

Eastleigh

Description

The delivery of a range of non-emergency patient transport services (NE PTS) for eligible patients, including a call handling, coordination and management service. for the purpose of this tender, the requirement will be split into two (2) lots and bidders are at liberty to bid for one or both lots. Lot 1 will be for the call handling, coordination and management service and lot 2 for the transportation services. The NE PTS service is for essential transfer of eligible patients between the patient’s domicile, hospitals,community settings or other treatment centres including private treatment centres for patients referred for NHS treatments, consultations or procedures. This covers a range of vehicles and levels of care including staff on board who range from volunteer drivers, to ambulance vehicles staffed with health care professionals. The patients in scope for this requirement are from the following clinical commissioning groups: • NHS Fareham and Gosport CCG; • NHS North Hampshire CCG; • NHS Portsmouth City CCG; • NHS Southampton City CCG; • NHS West Hampshire CCG; • NHS South Eastern Hampshire CCG; and • NHS Isle of Wight CCG. For clarification, patients attending Hampshire Hospitals Foundation Trust sites are expected to come into contract from 2016. For the avoidance of doubt this procurement will exclude the following for whom contracts already exist: • NHS Isle of Wight CCG patients attending healthcare services on the Isle of Wight; • NHS North East Hampshire CCG patients; • Patients from NHS North Hampshire CCG; and • NHS South East Hampshire CCG attending Surrey Hospitals. For further avoidance of doubt, generic primary care services do not form part of this procurement.

Ammendments to Previous Notice

Award Detail

CPV Codes

• 85000000 - Health and social work services
• 79512000 - Call centre
• 85100000 - Health services
• 34114122 - Patient-transport vehicles

Indicators

• Contract modified due to unforeseen circumstances.

Legal Justification

Extreme urgency brought about by unforeseeable events. The market engagement process & feedback resulted in the surfacing of new & ongoing risks, principally: • Ongoing delay in publication of the National Review• Further recommendations & guidance for the future of NEPTS is expected during 2023 and is necessary to inform & shape services• Post-COVID & ongoing system pressures• Operational delivery strategy for patient conveyance currently unclear • Mobilisation - vehicle chassis & bodywork supply chain issues, market engagement feedback was 9 & 12 months is required. intention is to allow a 9 - 12 month lead time Commissioners are keen to ensure Providers have the best chance to bid including allowing a 9 – 12 month mobilisation period. Sufficient time is also required to incorporate revised national documentation/guidance into the new service specification & to incorporate lessons learnt from the pandemic plus long-term changes to patient behaviours, activity & overall needs.