Oracle CRM system support - Request for Information (RFI)

A Tender Notice
by THE UNIVERSITY OF MANCHESTER

Source
Contracts Finder
Type
Contract (Services)
Duration
5.5 year
Value
£0-£500K
Sector
TECHNOLOGY
Published
28 Apr 2023
Delivery
01 Sep 2023 to 31 Dec 2028
Deadline
15 May 2023 11:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Oracle CRM is the University of Manchester's second instance of Oracle eBusiness Suite. Our Oracle CRM instance is at a version released by the supplier in August 2010 (v12.1.3) and is an on-premises solution. Oracle will no longer be offering Market Driven Support for our version of eBusiness Suite beyond December 2024. It is not technically feasible to disentangle and decommission our Oracle CRM instance by then. Therefore, we are considering using Third Party Support services for the Oracle CRM solution for a period of 3-5 years from December 2023. We wish to understand the type and depth of support services from potential suppliers and this RFI will help the University to better understand available support options.

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are freely available via the University's procurement portal In-Tend - https://in-tendhost.co.uk/manchesteruniversity Is a Recurrent Procurement Type? : No Additional information on how to apply for this contract https://in-tendhost.co.uk/manchesteruniversity/aspx/

Reference

Domains