Vaccination Platform Programme Extension (ServiceNow)

A Modification Notice
by THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) ("NSS")

Source
Find a Tender
Type
Contract (Services)
Duration
1.5 year
Value
£3M
Sector
TECHNOLOGY
Published
30 Jun 2023
Delivery
01 Oct 2021 to 31 Mar 2023
Deadline
n/a

Concepts

Location

Scotland

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Total Quantity or Scope

ServiceNow has been implemented in NSS since 2017, as a platform with licenses for IT Service Management (e.g. Incident, Change Request, Problem Management), IT Business Management – now known as Strategic Portfolio Management (Demand, Project Portfolio Management, Agile Development, Resource Management), App Engine (Custom App) licenses, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery. When Covid-19 hit, ServiceNow was quickly identified as a key solution to meet a range of urgent and critical needs with many capabilities deployed into live production. The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented on the NSS’s existing ServiceNow platform. In November 2020, NSS on behalf of Scottish Government, were commissioned to urgently build and implement a National Vaccination Scheduling System (NVSS) for Covid-19 Vaccinations. This solution allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory. The NVSS licenses and associated infrastructure, as well as the Contact Tracing CSM licenses, are the subject of this renewal

Award Detail

1 Servicenow (Staines)
  • Vaccination Platform Programme Extension (ServiceNow)
  • Reference: 018724-2023-nsscovid-19 -255d-1
  • Value: £2,757,531

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** (SC Ref:737301)

Reference

Domains