C10891 NHSBSA Contact Centre Platform Services

A Contract Award Notice
by NHS BUSINESS SERVICES AUTHORITY

Source
Contracts Finder
Type
Contract (Notapplicable)
Duration
4 year
Value
£5M
Sector
TECHNOLOGY
Published
28 Jul 2023
Delivery
19 Apr 2023 to 18 Apr 2027
Deadline
16 Jan 2023 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Supplier will provide the following key outcomes: - The design build and test of a new contact centre telephony services to replace those provided by the incumbent supplier; - The migration of contact centre telephony services, NGN's and Intelligent Network (IN) capabilities from the Incumbent Sup - The discovery, strategic development, solution design, implementation and operation of new digital contact centre capabilities, including but not limited to NLP, virtual agent, self service automation, deflection - The migration and implementation to be delivered without impact to the operation of End to End Services; - Demonstrable progress in supporting NHSBSA's Modern Contact Centre transformation strategy - The operation of the migrated contact centre telephony services

Award Detail

1 Capita Business Services (London)
  • Value: £5,094,561

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 72260000 - Software-related services

Other Information

Procured via the Crown Commercial Services RM3808 Network Services 2 Framework, Lot 13 Contact Centre Services. This contract has two 12 month options to extend, post the 4 year initial term. NHSBSA Contact Centre Platform Services Core Terms NHSBSA Contact Centre Platform Services Core Terms.docx NHSBSA Contact Centre Platform Services RM3808 Further Competition Order Form NHSBSA Contact Centre Platform Services RM3808 Further Competition Order Form.docx

Reference

Domains