Telephony - Single Unified Contact Centre Solution

A Pre-Procurement Notice
by YORKSHIRE HOUSING LIMITED

Source
Contracts Finder
Type
Future Contract ()
Duration
not specified
Value
___
Sector
INDUSTRIAL
Published
15 Aug 2023
Delivery
not specified
Deadline
22 Aug 2023 22:59

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

At Yorkshire Housing (YH), our business strategy is our roadmap into the future and is driven by our ambition to be customer obsessed. To provide homes and places to be proud of. We want to be Pre-emptive to shift dealing with issues before they happen and at Yorkshire Housing we're transforming the way we operate. We're levering new technologies to deliver a pre-emptive customer experience and creating an innovative environment for colleagues. It's a big change and it's really exciting. We've started on our journey to develop and roll out Salesforce across YH. It's the first big step in our bid to revolutionise our customer and colleague experience. Further information about us can be found here: https://www.yorkshirehousing.co.uk/ To help us with this, we are looking for a telephony product that can support integration with our Salesforce CRM system, to enable delivery of a single unified contact centre solution. The solution must have a proven track record of integrating seamlessly with Salesforce service cloud voice for our front-end users, as well as the capability to integrate with Microsoft Teams to serve as a landline solution for our non-Salesforce users.

CPV Codes

  • 32000000 - Radio, television, communication, telecommunication and related equipment
  • 64200000 - Telecommunications services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

A summary of our requirements is shown in the attachment to this notice. If you have a solution that you think meets these requirements, please send us the details along with an estimated cost for budgetary purposes. We will then use this information to formulate our Invitation to Tender. Your response should be sent to YHtenders@yorkshirehousing.co.uk by 17.00 on Tuesday 22nd August 2023. High Level Requirements YH09-24 Telephony High Level Requirements.pdf Clarifications 01 - 05 issued 16.08.23 YH09-24 Clarifications 01 - 05 160823.pdf

Reference

Domains