Provision of Outsourced Contact Centre Services
A Contract Award Notice
by GOVERNMENT DIGITAL SERVICE
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- £17M
- Sector
- BUSINESS
- Published
- 31 Aug 2023
- Delivery
- 02 Aug 2023 to 01 Aug 2026
- Deadline
- 04 May 2023 11:00
Concepts
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Government Digital Service London
1 supplier
- Hinduja Global Solutions Hounslow
Description
The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV.UK One Login". The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution.
Award Detail
| 1 | Hinduja Global Solutions (None)
|
CPV Codes
- 79512000 - Call centre
Indicators
- Contract is suitable for SMEs.
Other Information
Reference
- WP2074.2
- CF 36fa2b03-b4e2-46c4-93ae-79bf841fe962