HCC - 09/23 - The Provision of an Insurance Claims Handling System

Concepts

• finance and insurance
• hertford
• claim experiences
• claims
• system
• an insurance claims handling system
• the e-tendering system
• handling
• claim
• insurance

Location

Hertford

Description

Hertfordshire County Council intends to appoint a supplier for the Provision of an Insurance Claims Handling System.

Total Quantity or Scope

Hertfordshire County Council is currently out to procurement for the Provision of an Insurance Claims Handling System.The Contract requires the provision of an effective and flexible claim handling system in place to monitor the daily handling of claims, financial liabilities and claim experiences incurred within the authority accessible to users 24 hours a day 7 days a week.This procurement is an Open process. Organisations wishing to take part in this project are invited to ‘express an interest’ and also ‘opt in’ which will give access to the full procurement documents in the e-tendering system.To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 9th October 2023.Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. Please ensure that where possible documents are uploaded as a PDF and that file names are succinct. Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above.Tenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate.Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/HomePlease Note: the value referred to in II.2.6 below is inclusive of the potential two (2) x 12 month extension.

Renewal Options

The Council will review it's options towards the end of the Contract Period Option to extend for up to 2 further years

CPV Codes

• 66000000 - Financial and insurance services

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

Further information in regards to this opportunity can be found in II.2.4 and VI.3.Organisations wishing to take part in this project are invited to "express interest" which will give access to the full procurement documents in the e-tendering system. To be considered as a Bidder you must complete and submit a Bid by the deadline of 12:00 Noon on 9th October 2023 Please allow sufficient time to make your return as late returns will not be permitted by the system. The estimated total value of the Contract is stated in II.1.5 of this notice and is for initial term inclusive of the approximate value for extension. Please note Hertfordshire County Council has worked closely with its districts and partners to create a joint procurement portal called Supply Hertfordshire. This portal provides an e-Tendering system which is run by In-Tend.To access this procurement opportunity please visit www.supplyhertfordshire.uk and follow the on-screen guidance. In accordance with Regulation 53 of The Public Contracts Regulations 2015, the Council`s procurement documents are available within the e-Tendering system. This is a one stage procurement process. Therefore, if you wish to be considered as a tenderer you must complete and submit a tender by the specified closing date and time. Tender submissions cannot be uploaded after this return deadline. Any clarifications regarding this opportunity must be raised through Correspondence area in the e-Tendering system. If you are experiencing problems In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00.The Council reserves the right at any time to cease the procurement process and not award a Contract or to award only part of the opportunity described in this notice. If the Council takes up this right, then they will not be responsible for or pay the expenses or losses, which may be incurred by any organisation or tenderer as a result. The Council undertakes to hold confidential any information provided in the proposal submitted, subject to the Council`s obligations under the law including the Freedom of Information Act 2000. If the organisation considers that any of the information submitted in the proposal should not be disclosed because of its sensitivity then this should be stated with the reason for considering it sensitive. The Council will then endeavour to consult with the applicant about such sensitive information when considering any request received under the Freedom of Information Act 2000 before replying to such a request.The Council reserves the right to carry out additional financial checks on all organisations bidding for this opportunity at any time during the procurement process. This is to ensure that they continue to meet the Council`s requirements and remain financially viable to fulfil the requirements under the Contract. Organisations should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Organisations should seek independent legal advice on the implications of this prior to submitting their bid, where appropriate. Please note that the Contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.