Outsourced Early Collections

Concepts

• collection agency
• reading
• early collections
• outsourced early collections
• outsourced
• early
• collections
• april- july
• peak billing months
• thames water

Location

Whole of the Thames Water region

Description

Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months.

Total Quantity or Scope

Thames Water will be awarding a singular lot to a sole supplier, the volume anticipated with be circa 20-30FTE as standard with this increasing up to 90FTE as a maximum for our peak billing months (April- July). The successful supplier will be expected to work on our systems and become a partner function to our already existing collections team, internal to Thames Water. The initial term of the overall contract will be 3 years, with an option to extend by 2 years, in increments of 1 year periods.

Renewal Options

This contract will be for 36 months with a further two 12 months optional extension(s) This contract will be for 36 months with a further two 12 months optional extension(s)

CPV Codes

• 79940000 - Collection agency services

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Award on basis of price and quality.

Other Information

The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore. The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes. We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years. All suppliers who wish to respond to this contract notice must request a pre-qualification questionnaire (PQQ) by using the web link in Section I.3 (www.thameswater.co.uk/procurement) From your response to the link in Section I.3 or above, Thames Water's Procurement Support Centre will send you an email providing login details for our eSourcing system (i.e. IASTA Smartsource). To complete the PQQ you will need to login to IASTA Smartsource. If the project requires it, you will receive an additional and separate survey to complete for Data Protection. Note - The client may be Thames Water Utilities Limited or another company within the Kemble Water group structure.