Description
VIVID are a social housing provider, primarily operating within Hampshire. VIVID have offices based in Portsmouth and Basingstoke. We’ve 33,000 homes across Hampshire, Surrey, Berkshire, and West Sussex of which we maintain circa 27,000. We employ 250 trade staff who carry out approximately 134,000 repairs and maintenance jobs.
The previous/current agreement was commenced in 2018 for an initial 3-year period. The tender was structured so that one contractor was appointed per lot, with 5 lots being awarded. The new tender has been spilt into lots, breakdown below.
Lot Number Lot name Estimated Annual spend
Lot 1 General Building £2.1m
Lot 2 Plumbing, heating, and Gas Spares £3.1m
Lot 3 Electrical £1.6m
Lot 4 PPE and Workwear £180k
VIVID’s Building maintenance team consists of over 100 staff members varying across multiple trades, carpenters, plumbers, plasterers, bricklayers, fencers, and labourers. VIVID staff completed circa 100,000 jobs last year; these jobs were broken down into responsive repairs, void property refurbishments, and planned maintenance repairs.
Our KPIs include the following targets: -
• First Time Fix rate of 95%
• Voids turnaround of 10 days
• Responsive repairs - emergency 24 hours, urgent 7 days, damp and mould 14 days and routine 28 calendar days.
The potential supplier will work with us to ensure that the trade staff have appropriate van stock and ready access to any other materials required to enable us to meet these targets.